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Customer Survey

On behalf of all the employees at STAN’S HVAC, thank you for taking the time to complete this survey. We would appreciate any input and suggestions which could be filled in under the “Comments and Suggestions” section.

 

  Exceeded
Expectations
Met
Expectations
Below
Expectations
Appointment Booking:
Friendliness of telephone operator Above Expected Below
Booking availability Above Expected Below
Informative/knowledgeable operator Above Expected Below

Arrival:
Greeted professionally Above Expected Below
Cleanliness of technician Above Expected Below
On time for appointment Above Expected Below

Service:
Informative/knowledgeable staff Above Expected Below
Receptiveness to needs Above Expected Below
Friendliness of salesperson Above Expected Below
Friendliness of technician Above Expected Below

Departure:
Cleanliness of work area Above Expected Below
Respectful of your property Above Expected Below
Explanation of overall equipment Above Expected Below

General:
Overall experience Above Expected Below
Value for the price paid Above Expected Below




YesNo


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